Shipping & Returns

 

Shipping and delivery

We offer FREE standard shipping across Australia, no matter how large or small your order. International shipping charges apply (see below).

Don’t live in Australia? That’s okay, we can still be friends. A flat rate of  A$30 applies to all international orders. We can’t wait to travel the globe with you

Return and refund policy                      

Returns

Please contact ivondo2016@gmail.com with your return query within 20 days of receiving your item.

To be eligible for a return:

Your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.        

Refunds / Exchange

We offer a full refund or exchange for change of mind up to 30 days.

After the 30 days have passed, you receive a store credit.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund / exchange after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

If you entirely unhappy with you exchange item, second time. A flat postage rate of A$30 applies to all exchange orders.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Payment is required at the time you place your pre-order. Your credit card/pay-pal account will be deducted once you place your order.


PRE-ORDER

Pre-Order items are items that are currently in the middle of the production process. These items are not yet in stock and therefore not available to ship out. Date given as Delivery Date is the approximation of when the item is expected to be back in stock. Pre-Orders are processed as regular Orders. When Pre-Ordering an item your Credit Card will be charged.